Soy un restaurante

How do I know which ones I’ll get?
El prestador, responsable del sitio web, pone a disposición de los usuarios el presente documento con el que pretende dar cumplimiento a las obligaciones dispuestas en la Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE), así como informar a todos los usuarios del sitio web respecto a cuáles son las condiciones de uso del sitio web.

How do I know which ones I’ll get?
El prestador, responsable del sitio web, pone a disposición de los usuarios el presente documento con el que pretende dar cumplimiento a las obligaciones dispuestas en la Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE), así como informar a todos los usuarios del sitio web respecto a cuáles son las condiciones de uso del sitio web.

How do I know which ones I’ll get?
El prestador, responsable del sitio web, pone a disposición de los usuarios el presente documento con el que pretende dar cumplimiento a las obligaciones dispuestas en la Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE), así como informar a todos los usuarios del sitio web respecto a cuáles son las condiciones de uso del sitio web.número de impresiones de páginas, el número de visitas realizadas a los servicios web, el orden de visitas, el punto de acceso, etc.

Soy un cliente particular

How can I find out about new offers and products?
You can subscribe to our newsletter to be the first to know about new magazines and exclusive offers, plus get 10% off your first order. You can also follow us on Instagram to get selected updates on new products.

Can I buy Pistachios for somebody else?
You certainly can. If you’d like to send a magazine as a gift, simply enter your gift recipient’s name and shipping address at checkout and we’ll send the magazine directly to them.

Some items are missing from my order, what can I do?
It may happen that the items that you purchased were no longer available when you made your order. In this case, our system will automatically remove and refund the missing items and they won’t be included in the shipping confirmation and in the packing list. Refunds may not be immediate due to bank processing time. Feel free to contact us at help@slamjam.com for more information.

How can I find out about new offers and products?
You can subscribe to our newsletter to be the first to know about new magazines and exclusive offers, plus get 10% off your first order. You can also follow us on Instagram to get selected updates on new products.

Can I buy Pistachios for somebody else?
You certainly can. If you’d like to send a magazine as a gift, simply enter your gift recipient’s name and shipping address at checkout and we’ll send the magazine directly to them.

Some items are missing from my order, what can I do?
It may happen that the items that you purchased were no longer available when you made your order. In this case, our system will automatically remove and refund the missing items and they won’t be included in the shipping confirmation and in the packing list. Refunds may not be immediate due to bank processing time. Feel free to contact us at help@slamjam.com for more information.

Ya he realizado mi Pedido

How do I know my purchase has been completed?
You will receive a confirmation email from us soon after we receive your payment, with all the details of your order. If you’re unsure whether or not your order has been processed, don’t hesitate to contact us.

Can I amend or cancel my order after I have placed it?
You have 60 minutes upon placing your order to cancel it.
This doesn’t apply to Raffle items, as you can order them just once.

You can cancel your order from your account by accessing the ‘Order History’ section. If you ordered as a guest, you can cancel you order by using the Login section.
Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself, our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore. If you have any inquiries about cancellation or size change, please contact us at help@slamjam.com.

Can I edit the shipping address on my order?
You have 60 minutes upon placing your order to update your shipping information. You can do so from your account by accessing the ‘Order History’ section. Users are responsible for updating their shipping information, we cannot cancel or amend any details of your order once you make it. If you wish to edit the shipping address after your order has been shipped, you can use DHL On Demand Delivery service (ondemand.dhl.com) as long as the new address is located in the same country as the original one.

How do I know my purchase has been completed?
You will receive a confirmation email from us soon after we receive your payment, with all the details of your order. If you’re unsure whether or not your order has been processed, don’t hesitate to contact us.

Can I amend or cancel my order after I have placed it?
You have 60 minutes upon placing your order to cancel it.
This doesn’t apply to Raffle items, as you can order them just once.

You can cancel your order from your account by accessing the ‘Order History’ section. If you ordered as a guest, you can cancel you order by using the Login section.
Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself, our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore. If you have any inquiries about cancellation or size change, please contact us at help@slamjam.com.

Can I edit the shipping address on my order?
You have 60 minutes upon placing your order to update your shipping information. You can do so from your account by accessing the ‘Order History’ section. Users are responsible for updating their shipping information, we cannot cancel or amend any details of your order once you make it. If you wish to edit the shipping address after your order has been shipped, you can use DHL On Demand Delivery service (ondemand.dhl.com) as long as the new address is located in the same country as the original one.

Envio

How do I check my guest order?
You can check your guest order by accessing the Login section. You just need to enter your order number, your email address and make sure that you set the right country (bottom left corner).

You have 60 minutes upon placing your order to cancel it.
This doesn’t apply to Raffle items, as you can order them just once.

Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself, our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore.

Where do you ship to?
We ship worldwide with DHL. We also rely on SDA for shipments heading to the Russian Federation.
Based on your destination country, our system will show the relevant courier at checkout. In case you can’t find your country, please contact us at help@slamjam.com for more information.

When will my magazines arrive?
We dispatch our magazines the same working day when ordered before 2pm, or the next working day when ordered after 2pm, and you can choose either Royal Mail or DHL. When using DHL, the delivery time will be stated in the description of the shipping option. When using Royal Mail you can expect the following arrival times:

UK – Two to five working days after posting

Europe – Five to seven working days after posting

US & Canada – Five to seven working days after posting

Rest of the world – Seven to 10 working days after posting

In order to keep our prices down we don’t track the items we send out, and if a delivery is delayed we ask customers to wait for the following period before contacting our support team to request a replacement delivery:

UK – Ten working days after posting

Europe – Twenty working days after posting

US & Canada – Twenty working days after posting
Rest of world – Twenty-five working days after posting

How do I check my guest order?
You can check your guest order by accessing the Login section. You just need to enter your order number, your email address and make sure that you set the right country (bottom left corner).

You have 60 minutes upon placing your order to cancel it.
This doesn’t apply to Raffle items, as you can order them just once.

Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself, our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore.

Where do you ship to?
We ship worldwide with DHL. We also rely on SDA for shipments heading to the Russian Federation.
Based on your destination country, our system will show the relevant courier at checkout. In case you can’t find your country, please contact us at help@slamjam.com for more information.

When will my magazines arrive?
We dispatch our magazines the same working day when ordered before 2pm, or the next working day when ordered after 2pm, and you can choose either Royal Mail or DHL. When using DHL, the delivery time will be stated in the description of the shipping option. When using Royal Mail you can expect the following arrival times:

UK – Two to five working days after posting

Europe – Five to seven working days after posting

US & Canada – Five to seven working days after posting

Rest of the world – Seven to 10 working days after posting

In order to keep our prices down we don’t track the items we send out, and if a delivery is delayed we ask customers to wait for the following period before contacting our support team to request a replacement delivery:

UK – Ten working days after posting

Europe – Twenty working days after posting

US & Canada – Twenty working days after posting
Rest of world – Twenty-five working days after posting

Pago

Can I choose the currency I pay in?
We use set currencies depending on the customers’ shipping destination. We accept payments in the following currencies: GBP / USD / EUR / YEN / HKD / AUD / RUB.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro cards. You can also choose to pay with PayPal.

Is it safe to use my credit card?
All pages that ask for or display personal data, including your credit card information, are secured by 128-bit ssl (secure socket layer) encryption.

When will my account be charged for my order?
Your account is charge immediately and you will receive an email confirming that your order has gone through. Payment is processed through different steps: pre-authorization, capture of the funds and eventual refund and void (for example, in case of inventory shortage). If you’re charged for your order but cannot see it on your account, please contact us at help@slamjam.com.

Can I choose the currency I pay in?
We use set currencies depending on the customers’ shipping destination. We accept payments in the following currencies: GBP / USD / EUR / YEN / HKD / AUD / RUB.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro cards. You can also choose to pay with PayPal.

Is it safe to use my credit card?
All pages that ask for or display personal data, including your credit card information, are secured by 128-bit ssl (secure socket layer) encryption.

When will my account be charged for my order?
Your account is charge immediately and you will receive an email confirming that your order has gone through. Payment is processed through different steps: pre-authorization, capture of the funds and eventual refund and void (for example, in case of inventory shortage). If you’re charged for your order but cannot see it on your account, please contact us at help@slamjam.com.

UTILIZAMOS COOKIES PROPIAS Y DE TERCEROS PARA REALIZAR EL ANÁLISIS DE LA NAVEGACIÓN DE LOS USUARIOS Y MEJORAR NUESTROS SERVICIOS. SI CONTINÚA NAVEGANDO, CONSIDERAMOS QUE ACEPTA SU USO. PUEDE OBTENER MÁS INFORMACIÓN, O BIEN CONOCER CÓMO CAMBIAR LA CONFIGURACIÓN AQUÍ. POLÍTICA DE COOKIES